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Returns and Refund

RETURNS & REFUND POLICY


Damaged Product:

We take product quality extremely seriously. Every order is thoroughly inspected, tested & photographed before delivery. If you notice defect or damage at your order:

Please do not use the doll. We cannot process if the doll is used.
Report problem with photos to our support after 24-hours order received ([email protected])
We will investigate the issue & photos and get back to you.
In most of cases we change damaged part, if it has happened during transport.


Returns & Refunds
Since our products are custom made and specially made for you, unfortunately, we cannot offer returns or refunds in any reason.

Order Cancellations:
Although we do not accept returns and refunds, order cancellation for custom sex dolls is possible in 24 hours after the order is placed. Manufacturing usually takes 1-3 days. We can stop manufacturing process, but we charge -20% restocking fee. Because of manufacturing process has started, we offer 80% refund within 24 hours. After 24h order cancelation is not possible.

If you wish to cancel your order cancellation, please email us: [email protected] with your:

Order number
Email
Name
in 24 hours after order is placed.

NOTE: We do not offer 24 hours order cancellation for IN STOCK Dolls or Sex toys.

Doll Modification After Order is Placed:
Please, remember to check your order precisely before completing your order. Doll manufacturing starts immediately after order is placed. We offer modifications to 24 hours, but after the 24 hour window order modification is not possible.

We charge one time ($39,00) modification fee from order modifications.
If you wish modification after order is placed, please email us: [email protected]